Grievance Redressal
We want people contacting WESETU to be treated respectfully and to have a clear way to raise a concern about our website, communications or services.
How to submit a grievance
Email complaints@getwesetu.com. If your concern relates to an existing engagement, include your name, a safe contact method, the date or reference of the interaction and a concise description of the issue. Share only the information needed to identify the matter; do not email passwords or OTPs.
What happens next
We will review the information provided and may contact you for clarification. Please keep a copy of your email and any reference details. Response times may vary depending on the nature and complexity of the concern; this page does not create a guaranteed response deadline.
Accessibility and communication concerns
You may also write to info@getwesetu.com if you are unable to use the grievance email address.
Important distinction
WESETU is not a court, regulator, lender or credit information company. A complaint to WESETU does not replace any complaint or appeal that you may need to submit to a lender, regulator, court or other authority, and does not extend an external deadline.
This page identifies a contact route for grievances. The business should separately verify any additional statutory grievance-officer details or timelines that apply to its actual services.